• The item(s) is faulty, damaged, or defective at the time of delivery.
• The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.

You must notify us within 3 days of delivery by writing to shopatescapepk@gmail.com or DM our chat support on instagram shopatescape or by calling/Whatsapp at +92 3165694439, in case you want to raise a dispute. At Escape, we look at each dispute on a case-by-case basis and tries to be fair to both parties.

Replacement will be sent in case a defective/faulty/damaged item is shipped both domestically and internationally. You will be required to email photographic evidence of the defective item at shopatescapepk@gmail.com , within 7 days of purchase before any claims can be processed.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

• Exchange request is made outside the specified time frame.
• The product is damaged because of use.
• The product has been tampered.